| Thank you for shopping A Plus Pool Parts ORDER PROCESSING After an order is placed with apluspoolparts.com, you will receive a confirmation email stating that your order is being processed. Most items are shipped within 48 hours after being received by our warehouse. Orders received after 12:00 noon will be shipped the following day. We closely review each order before they are shipped, if we find that your items are non-stock or special order your shipment may be delayed.
Refund & Delivery Policy
Returns and exchanges, if applicable, must be made within 15 days of receipt of goods. Returns or exchanges after 15 days will not be accepted. All returns and exchanges will comply with our normal return policy.
Once a sale is made and payment completed, the item(s) you ordered are considered to be in process. Once an order is in process, it can be cancelled but there may be restocking fees, handling fees, shipping fees, and other fees that may be applied to a cancelled order. Orders for items such as liners, covers, items that are sanitary in nature such as saunas, etc, cannot be returned. Custom orders may not be returned as they are ordered specially for you and cannot be resold to another customer. Items such as liners, pool kits, or any other special order merchandise may not be returned.
If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order. Note on the freight bill the problem you encountered. You will need to contact us right away at sales@apluspoolparts.com so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and refused in order to get proper replacement for no charge.
If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us or our suppliers. You will also be subject to a 25% restocking fee on allowable returned items. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected, or available for you to pick up and ship back to yourself.
Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the checkout screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse.
Wrong Order - Our Mistake
If you placed an order and we made the mistake of shipping out the wrong goods, we will be responsible for the fees involved in the pickup of the goods. Wrong order does not include substitutions for a better quality item or slight variances in colors, etc. This is for completely incorrect items.
Wrong Order - Customer Mistake
If the order was a mistake on your part, you will need to pay for shipping back to us as well as be subject to a possible 25% restocking fee and the shipping we incurred to get it to you. There may be other handling fees as well. You are responsible for your own mistakes on any order. If you place an order over the phone, you are responsible for the order as we can only order what you tell us. Please place your order online to be sure you are ordering the correct items. An email is sent to you with your ordered items. Confirm this information as soon as you order your goods to make sure its 100% correct PRIOR to shipping.
Payment
I agree that we will pay our credit card, Paypal, Google transactions, etc according to our card holder agreement. I further agree and understand that I may not file a chargeback for any reason except a case of a fraudulent transaction that I did not make. Agreeing to purchase goods from www.apluspoolsupply.com will waive my rights to a chargeback against APlus Pool Supply. Any fees associated with collecting unpaid funds, goods, fees, or services will be charged to the customer at the fullest extent available under law. If an account falls into collections, the standard collection fee is 30% of the total invoice plus any other applicable fees.
Refunds
All orders are processed and charged to you in US Dollars. Any credits, refunds, exchanges, etc will be refunded back to you in US Dollars only. We are not responsible for any conversion rate outside of the US Dollar. We do not convert any currency for you to make a purchase nor do we collect funds from you in a currency other than the US Dollar.
Delivery
Delivery is curbside only. You will need to arrange to bring the products into your home or yard. The freight line on large orders is only allowed to deliver to your curb. You will need to inspect all goods prior to signing for the merchandise to assure there are no damaged or missing parts.
In the event of freight damage, replacement parts can be sent out to solve most issues with your items. We would need to ensure the freight bill was signed as damaged and would require you to send pictures of the damaged items to us in email or regular mail. Upon receiving pictures, we can start the process to solve your issues. Parts can only be sent out if you signed as damaged, or we have a paid freight claim from the carrier.
Although we try to ensure that we maintain sufficient stock of the items featured on our site, occasionally we do sell out of certain products before the website inventory is updated. If an item is out of stock, we will notify you if and when the item(s) are available to ship. Any changes to your order will be sent to you via e-mail. When an item ships, a shipment confirmation email is sent that includes a tracking number. You may use this tracking number to view the progress of your shipment. We do not deliver to PO Boxes.CALCULATING SHIPPING COST AND TIME We have the latest UPS shipping caculator available. Shipping costs are rising everyday! The prices you see are real time shipping results from the UPS website, while trying to keep the shipping costs as low as possible, we have no control over this cost. To calculate the shipping costs, select the item, enter your zip code and the calculator will do the rest. To get the exact shipping cost, place items in your shopping cart and proceed to the checkout, enter your shipping information in the shipping calculator and continue to see the actual price, to checkout hit continue.
Items shipped are inspected and are free from defects. Any damage done after the items are shipped is not the responsibility of the shipper. Damage that occurred to a shipment will be the fault of the carrier. Any damage must be reported so A Plus Pool Parts can help with any loss or delay in shipment. Inspect all goods and items before signing; damage occurs less that 1% of all merchandise shipped from A Plus Pool Parts. After receipt of your order. A Plus Pool Parts will process your items and ship within two business day, (approx. 48 hours). All our items are not in stock at all times in our warehouse, there are times when it may take a few days to replace stock on high demand items. If we find that an item is not in stock, you have our promise that we will ship your order as quickly as possible, out of stock items usually ship within 7-14 days. All sales are final unless given prior approval by A Plus Pool Parts. No returns on special orders or sale items.
All returns must have prior approval from A Plus Pool Parts, returns must be accompanied by an RMA number that is marked clearly on the outside of the shipping package, not on the item. A returned item must be in its original package, unopened and in unused condition. All merchandise listed on this web site is new and "as is", we cannot be held liable for any parts being broken by the purchaser to be harmful or injuring to others
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